Legal
Cancellation & Refund Policy
Cancellation policies and eligible refunds depend on confirmed supplier commitments and booking conditions.
Requesting a Cancellation
All cancellations must be requested directly through SKBOOKING. An initial request does not automatically cancel a booking; our team will review the request based on the confirmed booking conditions.
Refund Eligibility & Deductions
Applicable cancellation charges depend on the confirmed booking conditions. Any supplier or non-refundable commitments already made—such as to accommodations, villas/resorts, vehicles, or activity vendors—may be deducted. The eligible refund balance will be communicated to you transparently.
Modifications & Date Changes
Requests for date changes are subject to availability and may result in price differences based on seasonal rates or supplier policies.
No-Shows & Last-Minute Changes
A no-show or last-minute cancellation may incur higher deductions or result in no refund, depending on the terms agreed upon during booking confirmation.
Service Unavailability
If SKBOOKING or a supplier cannot provide a confirmed service, the customer will be offered an appropriate resolution or refund for the affected service, according to the circumstances.
Review Process
Every cancellation request is reviewed manually. SKBOOKING will coordinate with the relevant service providers (accommodations, transport, activities) to determine what portions of the booking can be refunded based on their respective policies and the costs already incurred. SKBOOKING is committed to ensuring transparent communication throughout this process.